IDENTITY AND ADDRESS OF THE CONTROLLER
AMMPER ENERGIA S.A.P.I de C.V, as well as its companies directly or indirectly controlled by it in accordance with the Securities Market Law and the General Law of Mercantile Companies, subsidiaries and/or affiliates (indistinctly referred to as “AMMPER”), with registered address at Boulevard Manuel Ávila Camacho 40 12th Floor, Col. Lomas de Chapultepec I Section, Miguel Hidalgo City Hall, C.P. 11000, CDMX, are individually responsible for the use and protection of their personal data, in accordance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties, (hereinafter the “Law”) through this Notice of Privacy informs you that Ammper has the appropriate physical, technical and organizational security measures to protect your personal data and prevent unauthorized third parties from accessing them without your consent and only for the time necessary to fulfill the purposes that justify their treatment and confidentiality.
PURPOSES OF THE PROCESSING
Without prejudice to the contractual obligations between your client and Ammper, we will use the personal data that may be collected during the billing process only for the following:
1.- Validate the information provided by accredited personnel and/or legal representative, including review and/or contact through telephone calls, sending communications through emails, short messages and other physical and/or electronic means of communication. The foregoing, for any situation related to the use and management of the services, as well as to inform you of any benefit that may have been received as a result of these.
2.- The creation and implementation of control, analytical and/or statistical processes in the systems that protect or manage personal data through databases.
3.- Create your access profile to electronic systems, including Mobile APPS, business applications for personalized attention.
4.- Studies on consumption habits.
5.- Follow up on your queries, doubts, or requests for information in relation to our services.
In the event that you do not complete the billing process, or it ceases to be applicable to you, Ammper will proceed to block and later cancel and/or delete your data in accordance with the applicable legal provisions and/or applicable contractual clauses.
Likewise, by providing your personal data you authorize Ammper to send notices for the correct monitoring of the billing process. This purpose is not necessary, nor does it give rise to a legal relationship between you and Ammper.
Despite the foregoing, as secondary purposes, Ammper may use your data to carry out the following activities:
- By their nature, they correspond to those related to advertising, marketing, or commercial prospecting purposes after the signing of a contract.
- Send invitations to carry out events, campaigns, advertising promotions and/or workshops, send by itself or through third parties advertising of the contracted product and/or related services, offer promotions, benefits and/or carry out studies and/or apply surveys.
MEANS TO MANIFEST ITS NEGATIVITY FOR SECONDARY PURPOSES
If you wish to limit the use of your personal data by virtue of the termination or change in the representation that you hold, you can express your refusal or limitation to said treatment or disclosure in the following way:
By written request addressed to Ammper, which can be delivered physically or electronically to the address firstname.lastname@example.org
Indicate in the request your full name and address or other means to communicate our response.
Attach the documentation that proves your identity or, where appropriate, the legal representation of the data owner, as well as the elements and/or documents that facilitate the location of the personal data in question.
Specify in your request the purposes you wish to eliminate or the limitations you wish to establish.
Notwithstanding the provisions of the following paragraph, from the moment Ammper receives your request, either by mail or in a printed document stating your refusal or limitation, the personal data referred to in said request will begin to be treated by Ammper in accordance with what is indicated there, remaining only pending to give a written response.
Once your request is received, we will respond to it, either in writing or by email, according to the information that you have indicated in your request (mail or document), within a period not exceeding 20 business days from the receipt of your request. your request. The foregoing, considering that if the request does not have sufficient information, AMMPER may request additional information within a maximum period of 5 business days from the day after the request is submitted, and you will have 10 business days to provide the information. required, otherwise it will be considered as not submitted.
The foregoing, with the understanding that in any case your rights of revocation and opposition will remain safe.
MEANS OF OBTAINING PERSONAL DATA
For the purposes indicated in this privacy notice, we can collect your personal data in different ways: when you provide it to us directly or through electronic means (such as video conference, email, our website, app, business applications, technologies provided by third parties and/or by telephone)
PERSONAL DATA WE OBTAIN
To carry out the purposes described in this privacy notice, the following personal data will be collected and processed:
1.- Identification data. Information that allows differentiating one person from another, such as: name, marital status, handwritten signature, Federal Taxpayer Registry (RFC); Unique Population Registry Code (CURP); place and date of birth; nationality.
2.- Contact information. Information that allows you to maintain or get in touch with its owner, such as: address, email, landline, and cell phone.
TRANSFER OF YOUR PERSONAL DATA
By virtue of the billing process, Ammper may not transfer your personal data to third-party service providers for research purposes, without prior notice, without prejudice to the foregoing, internally it may carry out data analysis, statistical reports, related to the process.
MEANS TO EXERCISE YOUR ARCO RIGHTS AND REVOCATION OF CONSENT
You have the right to know what personal data we have about you, what we use them for and the conditions of use that we give them (Access), it is your right to request the correction of your personal information in case it is outdated, inaccurate or incomplete (Rectification) that we eliminate it from our records or databases when you consider that it is not being used in accordance with the principles, duties and obligations provided for in the regulations (Cancellation) as well as oppose the use of your personal data for specific purposes (Opposition), hereinafter “ARCO Rights”.
The exercise of any of the Arco Rights as well as to revoke your consent for the use of your personal data, must be done as follows:
1.- By written request addressed to the Finance Department, for the attention of Azucena Cruz Gamora, which may be delivered to the address of Boulevard Manuel Ávila Camacho 40, 12th Floor, Col. Lomas de Chapultepec I Section, Miguel Hidalgo Mayor’s Office, C.P. 11000, CDMX telephone 55 8851 2200 or send to the following email email@example.com
2.- The request referred to in the preceding paragraph will be in free writing that must meet, at least, the following requirements:
- Indicate your full name and address or other means to communicate the response to your request.
- Accompany the documentation that proves your identity or, where appropriate, the legal representation of the owner of the data, the elements and/or documents that facilitate the location of the personal data.
- Indicate the clear and precise description of the personal data with respect to which one seeks to exercise any of the mentioned rights, the elements and/or documents that facilitate the location of the personal data, and the requirements established for the exercise of the ARCO rights in the Law and its Regulations.
3.- Once your request is received, we will respond to it either by email or in writing according to the information that you have indicated in your request, within a period not exceeding 20 business days from the receipt of your request. The foregoing, considering that if the request does not have sufficient information, AMMPER may request additional information within a maximum period of 5 business days from the day after the request is submitted, and you will have 10 business days to provide the information. required, otherwise it will be considered as not submitted.
It is important that you take into account that not in all cases we will be able to attend to your request or terminate the use immediately, since it is possible that due to some legal obligation, we need to continue processing your personal data. Likewise, you must consider that for certain purposes, the revocation of your consent will imply that we cannot continue to provide the service you requested, or the conclusion of your selection processes with us.
CHANGES TO THE PRIVACY NOTICE
We reserve the right to make modifications or updates to this privacy notice at any time, to attend to new legislation and new legal requirements, internal privacy policies or new requirements for the provision or offering of our services or products. These modifications will be available to the public through our website https://www.ammper.com
The procedure through which notifications about changes or updates to this privacy notice will be carried out will be notified to you in the email provided or, where appropriate, you will be notified by phone call, if you have not provided us with this information, you should consult the changes to our website https://www.ammper.com
COMPLAINTS AND COMPLAINTS FOR IMPROPER TREATMENT OF YOUR PERSONAL DATA
If you consider that your right to protection of personal data has been violated by any conduct of our employees or our actions or responses, presumes that in the processing of your personal data there is a violation of the provisions set forth in the Law, you may file a complaint or complaint in our Comprehensive Management System with address at Boulevard Manuel Ávila Camacho 40, 12th Floor, Col. Lomas de Chapultepec I Section, Miguel Hidalgo Mayor’s Office, C.P. 11000, CDMX or be sent electronically to the following email firstname.lastname@example.org and telephone 81 1588 1593.
Date of last update: December 2022
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